This permits the user to choose a brighter image if desired. One possible cause for the issue is that Amazon’s streaming app has only one setting for 4K: ‘HDR Standard.’ Netflix, however, offers three settings for 4K: Standard, Bright Room and Vivid. But this afternoon, Amazon’s public relations office said it would have no comment for this article. I have asked Amazon for a comment since Tuesday and was promised a response several times. Some shows, and scenes, are worse than others, but generally speaking, the ‘dark effect’ is a problem on every Amazon original show in 4K. If the scene is set in a dark room, or at night, the effect goes from annoying to exasperating with shadows spilling all over the screen. As soon as the program starts, it feels like a dark filter has been attached to every light on the set, making details such as facial expressions and clothing texture difficult to detect. “Netflix UHD 4K content looks great…Amazon seems to lock the picture mode to HDR (High Dynamic Range) and it’s next to unwatchable,” says ‘Bravo’ at the Amazon forum.Īs the owner of an LG OLED 4K TV (series B6), I have experienced the same issue when trying to watch an Amazon original show such as Goliath or Good Girls Revolt (pictured above) in 4K.
The 4K TV owners say they rarely encounter the same problem when streaming a show in 4K on Netflix. “When streaming a 4K movie/show from the Amazon Video app, I have been noticing it is extremely dark and there is no option in the Picture Adjustments for me to change anything,” writes a Sony 4K TV owner.
“Canceled my video subscription it’s unwatchable as I just get a headache trying to make out what the blurb of darkness is,” writes ‘Robin K,’ a LG 4K TV owner, at an Amazon forum.
The criticism, which can be found on social media sites, and forums, comes largely from owners of LG 4K TVs, but consumers who own Sony, Samsung and Panasonic sets are making the same allegations.
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